• All orders are shipped from Canada. We only ship to addresses within Canada and the USA (see below for which parts of Canada and the USA we are unable to ship to).
• FOR ORDERS SHIPPING TO A CANADIAN ADDRESS: Standard shipping is FREE when you spend over $100 CAD (before taxes) on orders shipping to a Canadian address. For orders under $100 CAD (before taxes), standard shipping is $10 CAD.
• FOR ORDERS SHIPPING TO A USA ADDRESS: Standard shipping is FREE when you spend over $200 CAD (before taxes) on orders shipping to a US address. For orders under $200 CAD (before taxes), standard shipping is $25 CAD. Please see the note below regarding tariffs and duties that will be applied to your purchase by US Customs and Border Protection.
• We aim to process your order within 24-48 hours of receiving it. Typically, we ship orders out much faster than this whenever possible.
• After we ship your order, it usually takes about 1-3 business days for orders shipped to most parts of Ontario and Quebec to arrive, and 3-5 business days for the rest of Canada and the USA.
• WHERE WE SHIP TO WITHIN CANADA: We currently can ship orders to most parts of Canada, with the exception of Nunavut, Yukon and Northwest Territories.
• WHERE WE SHIP TO WITHIN THE USA: We currently can ship orders to most parts of the US excluding Hawaii, Alaska, American Samoa, U.S. Virgin Islands, Northern Mariana Islands, Guam and Puerto Rico.
• We cannot guarantee that we can ship to all PO Boxes, as most of our courier partners are unable to deliver packages to them. If you've placed an order using a PO Box that we cannot ship to, Customer Support will reach out to you to let you know. If you want to be sure that we can ship to your PO Box, please contact Customer Support before you place your order to make sure we can make this happen for you.
• Please note that a signature may be required to receive your delivery.
• You may cancel your order provided we have not shipped it yet. Once an order has shipped, we are unable to process a cancellation request. To request a cancellation, please contact Customer Support.
• Please note that you are responsible for tracking your shipment once we share courier tracking information with you. Should the courier return your shipment to us for any reason (which includes the courier being unable to reach you for clarification on your address, buzzer code to enter your building, or any other reason, or if you fail to retrieve your package(s) from the courier's authorized pick up location within their allowable time limit should they not safe-drop the package at your door), you will be responsible for the fee the courier charges us to return the package.

A note for our US customers regarding tariffs and duties: Please be aware that all orders made on our website are shipped from Canada. Due to recent changes in US tariff law, ALL shipments to US addresses will incur duties applied by US Customs and Border Protection, as well as clearance and entry fees charged by the courier. These charges are the sole responsibility of you, the purchaser AND ARE NOT INCLUDED IN THE PRICE YOU PAY ON OUR WEBSITE. These fees and duties will be charged to you by the courier (UPS or Fedex) before releasing your shipment. We have no control over these fees or any involvement in their application. If you reject paying these fees (and therefore reject the shipment) and the courier bills these fees and duties back to us, these costs will be deducted from your refund. It is best to check with the US Customs and Border Protection website for the latest duties and tariffs information. Also, please note that due to the rapidly moving nature of these tariff law changes, there may be some products we cannot currently ship to the USA. If you order an item we are currently unable to ship, we will be sure to let you know and provide a full refund for that item.

Items you've purchased from Gotengo Menswear can be returned for a full refund, with the exception of "Final Sale" items (see note about "Final Sale" below), under the following conditions:

• You have 10 calendar days to initiate a return from the date you received the item (the courier's record of delivery will be used to determine the date of delivery);
• To qualify for a return, items must be returned in their original, unused, unaltered and unwashed condition. Items must be returned with all original tags still attached to the item(s) and all packaging present, including any provided hangers, dust bags, garment bags or other accessories. When trying on apparel, please be mindful of anything that can rub off on the item (such as deodorant, make up, and so on) or of any jewelry that may tear or otherwise damage the item's fabric. Please also ensure that the item(s) are free of pet hair or any other substance. When trying on footwear, we ask that you use clean socks and test them on a clean, indoor surface to protect the soles. We reserve the right to reject a return if these conditions are not met. If we reject a return, you will have the option of having the item(s) shipped back to you, at your expense;
• To request a return, please contact our Customer Support team by clicking here. Customer Support will provide you with a Return Merchandise Authorization number and shipping label that will direct you on where to return the item(s). We will do our best to respond to you within 24 hours. Once you receive your return shipping label, you must drop off your return to the appropriate courier within 5 calendar days. We will typically ask you to re-use the same box/packaging we shipped the item to you in for your return. If you use your own box rather than our supplied box, the return shipping fee may be different (if the box size is meaningful different), but Customer Support will help you through that process;
• FOR CANADIAN RETURNS: There is a $10 (CAD) return shipping fee applied to all returns from a Canadian address to cover the cost of return shipping (with the exception of oversized/non-standard packages, in which case, Customer Support will inform you of the return fee). This amount will be deducted from your refund (for instance, if your refund was $100, you'd be refunded $90). Please note that we do not refund any shipping fees you may have paid to receive your original order;
• FOR USA RETURNS: There is a $25 (CAD) return shipping fee applied to all returns from a US address to cover the cost of return shipping (with the exception of oversized/non-standard packages, in which case, Customer Support will inform you of the return fee). This amount will be deducted from your refund (for instance, if your refund was $100, you'd be refunded $75). Please note that we do not refund any shipping fees you may have paid to receive your original order;
• NOTE: Items marked as Final Sale items are not returnable and therefore not eligible for a refund. Items with a discount of 50% off or more are considered "Final Sale" by Gotengo.

Exchanges: Contact Customer Support if you'd like to do an exchange. Typically, except in cases of damaged goods or if we shipped the wrong item, we usually don't do exchanges, and recommend simply returning the item and placing a new order for the different size/item you want. However, if a direct exchange is possible, Customer Support will let you know!