• All orders are shipped from Canada. We only ship to addresses within Canada and the USA (see below for which parts of Canada and the USA we are unable to ship to).
• FOR ORDERS SHIPPING TO A CANADIAN ADDRESS: Shipping is FREE when you spend over $100 CAD (before taxes) on orders shipping to a Canadian address. For orders under $100 CAD (before taxes), shipping is $10 CAD.
• FOR ORDERS SHIPPING TO A USA ADDRESS: Shipping is FREE when you spend over $200 CAD (before taxes) on orders shipping to a US address. For orders under $200 CAD (before taxes), shipping is $25 CAD.
• We aim to process your order within 24-48 hours of receiving it. Typically, we ship orders out much faster than this whenever possible.
• After we ship your order, it usually takes about 1-3 business days for orders shipped to most parts of Ontario and Quebec to arrive, and 3-5 business days for the rest of Canada and the USA.
• WHERE WE SHIP TO WITHIN CANADA: We currently can ship to most parts of Canada, with the exception of Nunavut, Yukon and Northwest Territories.
• WHERE WE SHIP TO WITHIN THE USA: We currently can ship orders to most parts of the US excluding Hawaii, Alaska, American Samoa, U.S. Virgin Islands, Northern Mariana Islands, Guam and Puerto Rico.
• We typically cannot ship to PO Boxes, as most of our courier partners are unable to deliver packages to them. If you must have an order shipped to a PO Box, please contact Customer Support first to make sure we can make this happen for you.
• Please note that a signature may be required to receive your delivery.
• You may cancel your order provided we have not shipped it yet. Once an order has shipped, we are unable to process a cancellation request. To request a cancellation, please contact Customer Support.

A note for our US customers: Please be aware that all orders are shipped from Canada. Therefore, shipments may incur duties and/or brokerage fees. These charges are the sole responsibility of the purchaser, if applicable. Note that US customers can typically purchase up to $800 USD duty-free, though it is best to check with the US Customs and Border Protection website for the latest information.

Items you've purchased from Gotengo Menswear can be returned for a full refund, with the exception of "Final Sale" items (see note about "Final Sale" below), under the following conditions:

• You have 10 calendar days to initiate a return from the date you received the item (the courier's record of delivery will be used to determine the date of delivery);
• To qualify for a return, items must be returned in their original, unused, unaltered and unwashed condition. The item must be returned with all original tags and packaging present. We reserve the right to reject a return if these conditions are not met. If we reject a return, you will have the option of having the item(s) shipped back to you, at your expense;
• To request a return, please contact our Customer Support team by clicking here. Customer Support will provide you with a Return Merchandise Authorization number and shipping label that will direct you on where to return the item(s). We will do our best to respond to you within 24 hours. Once you receive your return shipping label, you must drop off your return to the appropriate courier within 5 calendar days. We will typically ask you to re-use the same box/packaging we shipped the item to you in for your return, but Customer Support will help you through that process;
• FOR CANADIAN RETURNS: There is a $10 (CAD) return shipping fee applied to all returns from a Canadian address to cover the cost of return shipping (with the exception of oversized/non-standard packages, in which case, Customer Support will inform you of the return fee). This amount will be deducted from your refund (for instance, if your refund was $100, you'd be refunded $90);
• FOR USA RETURNS: There is a $25 (CAD) return shipping fee applied to all returns from a US address to cover the cost of return shipping (with the exception of oversized/non-standard packages, in which case, Customer Support will inform you of the return fee). This amount will be deducted from your refund (for instance, if your refund was $100, you'd be refunded $75);
• NOTE: Items marked as Final Sale items are not returnable and therefore not eligible for a refund. Items with a discount of 50% off or more are considered "Final Sale" by Gotengo.

Exchanges: Contact Customer Support if you'd like to do an exchange. Typically, except in cases of damaged goods or if we shipped the wrong item, we usually don't do exchanges, and recommend simply returning the item and placing a new order for the different size/item you want. However, if a direct exchange is possible, Customer Support will let you know!