Shipping

Orders Shipping to a Canadian Address

Standard shipping is FREE when you spend over $100 CAD (before taxes) on an order shipping to a Canadian address.

For orders under $100 CAD, standard shipping is $10 CAD.

Shipping usually takes about 3-5 days (DUE TO THE ONGOING COVID-19 PANDEMIC, SOME ORDERS MAY TAKE LONGER TO ARRIVE, AS COURIERS ARE CURRENTLY UNABLE TO GUARANTEE DELIVERY DATES). We currently can ship orders to most parts of Canada (excluding Nunavut, Yukon and Northwest Territories). Unfortunately, we cannot ship to PO Boxes.

Please note that a signature may be required for all deliveries.

Orders Shipping to a US Address

Standard shipping is FREE when you spend over $200 CAD (before taxes) on an order shipping to a US address.

For orders under $200 CAD, standard shipping is $25 CAD.

Shipping usually takes about 3-5 days (DUE TO THE ONGOING COVID-19 PANDEMIC, SOME ORDERS MAY TAKE LONGER TO ARRIVE, AS COURIERS ARE CURRENTLY UNABLE TO GUARANTEE DELIVERY DATES). We currently can ship orders to most parts of the US (excluding Hawaii, Alaska, American Samoa, U.S. Virgin Islands, Northern Mariana Islands, Guam and Puerto Rico). Unfortunately, we cannot ship to PO Boxes.

Please note that a signature may be required for all deliveries.

For our US buyers, please note that all orders are shipped from Canada. Therefore, shipments may incur duties and/or brokerage fees. These charges are the sole responsibility of the purchaser, if applicable. Note that US buyers can typically purchase up to $800 USD duty-free, though it is best to check with the US Customs and Border Protection website for the latest information.

Returns

Canadian Returns

Items can be returned for a full refund (less any shipping fees) within 10 calendar days of receiving the item(s), with the exception of "Final Sale" items (see note about "Final Sale" below). The courier's record of delivery will be used to determine the date of delivery.

To request a return, please contact our customer support team by clicking here. Customer service will provide you with a Return Merchandise Authorization number and shipping label that will direct you on where to return the good(s). We will do our best to respond to you within 24-48 hours. The cost of shipping the item(s) back to us will be deducted from your refund (for instance, if your refund was $100, and the cost of the shipping label is $10, you'd be refunded $90).

To qualify for a return, items must be returned in their original, unused, unaltered and unwashed condition. The item must be returned with all original tags present. We reserve the right to reject a return if these conditions are not met. If we reject a return, you will have the option of having the item(s) shipped back to you, at your expense.

Please note that, except in circumstances of damaged goods or an incorrect shipment, we don't do exchanges. Except in the noted circumstances, if you’d like an exchange an item for a different size, please return the item and place a new order for the size you'd like.

Items marked as Final Sale items are not returnable. Items with a discount of 50% off or more are considered "Final Sale" by Gotengo.

USA/International Returns

Items can be returned for a full refund (less any shipping fees, or any incurred duties/customs/brokerage fees) within 10 calendar days of receiving the item(s), with the exception of "Final Sale" items (see note about "Final Sale" below). The courier's record of delivery will be used to determine the date of delivery.

To request a return, please contact our customer support team by clicking here. Customer service will provide you with a Return Merchandise Authorization number and shipping label that will direct you on where to return the good(s). We will do our best to respond to you within 24-48 hours. The cost of shipping the item(s) back to us will be deducted from your refund (for instance, if your refund was $100, and the cost of the shipping label is $10, you'd be refunded $90). In addition, any customs/duties or brokerage fees applied to international returns will be the responsibility of the returner.

To qualify for a return, items must be returned in their original, unused, unaltered and unwashed condition. The item must be returned with all original tags present. We reserve the right to reject a return if these conditions are not met. If we reject a return, you will have the option of having the item(s) shipped back to you, at your expense.

Please note that, except in circumstances of damaged goods or an incorrect shipment, we don't do exchanges. Except in the noted circumstances, if you’d like an exchange an item for a different size, please return the item and place a new order for the size you'd like.

Items marked as Final Sale items are not returnable. Items with a discount of 50% off or more are considered "Final Sale" by Gotengo.