Items you've purchased from Gotengo Menswear can be returned for a full refund, with the exception of "Final Sale" items (see note about "Final Sale" below), under the following conditions:
- You have 10 calendar days to initiate a return from the date you received the item (the courier's record of delivery will be used to determine the date of delivery);
- To qualify for a return, items must be returned in their original, unused, unaltered and unwashed condition. The item must be returned with all original tags and packaging present. We reserve the right to reject a return if these conditions are not met. If we reject a return, you will have the option of having the item(s) shipped back to you, at your expense;
- To request a return, please contact our Customer Support team by clicking here. Customer Support will provide you with a Return Merchandise Authorization number and shipping label that will direct you on where to return the item(s). We will do our best to respond to you within 24 hours. Once you receive your return shipping label, you must drop off your return to the appropriate courier within 5 calendar days. We will typically ask you to re-use the same box/packaging we shipped the item to you in for your return, but Customer Support will help you through that process;
- FOR CANADIAN RETURNS: There is a $10 (CAD) return shipping fee applied to all returns from a Canadian address to cover the cost of return shipping (with the exception of oversized/non-standard packages, in which case, Customer Support will inform you of the return fee). This amount will be deducted from your refund (for instance, if your refund was $100, you'd be refunded $90);
- FOR USA RETURNS: There is a $25 (CAD) return shipping fee applied to all returns from a US address to cover the cost of return shipping (with the exception of oversized/non-standard packages, in which case, Customer Support will inform you of the return fee). This amount will be deducted from your refund (for instance, if your refund was $100, you'd be refunded $75);
- NOTE: Items marked as Final Sale items are not returnable and therefore not eligible for a refund. Items with a discount of 50% off or more are considered "Final Sale" by Gotengo.
Exchanges: Contact Customer Support if you'd like to do an exchange. Typically, except in cases of damaged goods or if we shipped the wrong item, we usually don't do exchanges, and recommend simply returning the item and placing a new order for the different size/item you want. However, if a direct exchange is possible, Customer Support will let you know!