No, you are not required to setup an account on Gotengo to shop.
Every brand and style has different sizing and fits. Gotengo does several things to help you decide which size may be best for you. In addition to personalized analysis meant to help you understand the style and cut for your body type, Gotengo will attempt to predict which size may fit you best, based on the information you've provided, so you don't have to try to understand complicated sizing charts. Of course, we cannot guarantee our suggestions are correct, so please always use your best judgement when ordering an item.
Gotengo leverages a combination of professional fashion experts and artificial intelligence to make its style recommendations.
Currently, all pricing is listed in Canadian dollars.
For orders shipped within Canada, you will be charged the HST (or PST+GST) of your province, based on the shipping address you give to us. We ship from Canada, so there are no duties to worry about on Canadian orders.
For orders shipped to the USA, shipments may incur duties and/or brokerage fees. These charges are the sole responsibility of the purchaser, if applicable. Note that US buyers can typically purchase up to $800 USD duty-free, though it is best to check with the US Customs and Border Protection website for the latest information.
No. Gotengo is about democratizing fashion, so we do not charge any styling fee for our advice.
Currently, Gotengo ships to Canada (excluding Nunavut, Yukon and Northwest Territories) and the United States (excluding Hawaii, Alaska, American Samoa, U.S. Virgin Islands, Northern Mariana Islands, Guam and Puerto Rico).
Please note that we cannot ship to PO Boxes.
We aim to process and ship your order within 24-48 hours of receiving it, but we try our best to get it out to you even quicker than that whenever possible. You can read about how long shipping transit time usually is by clicking here.
After your shipment is sent, you should receive a tracking ID for your package(s) with instructions on how to track it.
Gotengo accepts Visa, Mastercard and American Express.
Gotengo takes your security very seriously. Personally identifiable information and payment information is transferred to us using SSL Encryption technology. We DO NOT store your credit card information on our servers and take great care to protect your privacy.
Gotengo does not store credit card information on its servers. Our third party payment processor securely processes your payment.
Yes, as long as your order has not been shipped, you can cancel your order. Contact our Customer Service here to do so. We're unable to add items to an existing order but we welcome you to place a new order for any additional pieces. You can view our most up to date return policy here for exact details on how to process a return.
Yes, as long as the item is still in the same state that you received it (unworn, unwashed, tags still attached), and it was not marked as "Final Sale" on the product's page when you purchased it. You can view our most up to date return policy here for exact details on how to process a return.
When you place an order with Gotengo, in addition to showing you an order confirmation page with an order number (which we recommend that you keep a screenshot or print out of for your records), we will send you an email confirming your order. This typically arrives shortly after you place your order.
From time to time, however, some email providers may incorrectly mark these emails as SPAM or block the email from arriving entirely. If you don't see the email confirmation in your inbox, please be sure to check your SPAM folder (if it's there, don't forget to mark the message as "not spam" so future messages from us will go to your inbox). If you still can't find the email, and would like us to confirm the order, simply contact us and let us know the order number you were given after placing the order, and we will help you out.
If you are looking for something specific, or an item you want is listed as out of stock, feel free to message us and we'll see if we can help you find the item.
Our goal is to partner with as many great brands as possible. If there's a particular brand you love that Gotengo currently doesn't carry, please drop us a line and let us know!